Follow-up of your complaints

If you are not completely satisfied with the quality of the items you received, IGH Agency can present the pictures of the concerned items to your vendor so as to analyze these discrepancies and avoid them in future orders. Our agents can also monitor the partial or total reimbursement of your order according to the terms and conditions signed with the vendor when the order was signed.

Control of design imitation

Thanks to our presence on the main handicraft fairs taking place in India, our agents can regularly supervise the new items appearing on the market and signal you copies of your design.

Regular updates on the Indian market

Thanks to our analysis of our customers requirements and needs, we are thus able to propose them new items that fit into their collection, and keep them updated on the evolution of the Indian market: raw material prices, new factories and products, technical improvements... Our regular contacts with our suppliers help us inform you of their recent investments which may improve the quality or price of your items.

For any other enquiry...

IGH Agency is also able to help you with your steps in India: stays during the fairs, visits of your suppliers, events organization... For all these personalized enquiries, we invite you to contact us directly through our enquiry form.

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