Our team
Our subsidiary in New Delhi is currently managed by 9 French and Indian executives to offer you European standards of quality but also a deep understanding of the local context.
6 quality controllers and coordinators have been selected due to their competencies, experience and business ethics. All are university graduates working in their field for at least 3 years.
direction
Our processes and methodology were created and applied by our two teams based in Delhi and Paris. They have been working together for the last 6 years to anticipate and avoid unforeseen difficulties related to the production in India. The team which handles your production is thus experienced and tested.
Our different departments are coordinated by two French directors, supported by our Paris team. All have already worked as purchasers in India and thus benefit from a real understanding of the needs and expectations of our customers.
MERCHANDISING and customer care
The merchandiser in charge of your production offers you a continuous and dedicated interface with IGH agency and your suppliers. This person is responsible for the transmission of all necessary documents and will inform you of the progress of your production. Thanks to their experience, our merchandisers can anticipate and understand the requirements of a foreign customer in order to provide him clear and reliable information.
Production follow-up
Before we start the production itself, its processes must be planned by a senior manager aware of the technical and material constraints related to the objects and materials involved. For this reason every production is anticipated by the creation of production calendars and diagrams. Thanks to his experience, our production manager will also be charged with the production follow-up, raising the relevant questions to provide you the most accurate information.
Quality control
As a preliminary step, our quality controllers meet the suppliers and establish technical datasheets in order to anticipate quality gaps and set the expected quality standards. The role of the quality department is to make sure that the vendor has understood and accepted the foreseeable quality issues.
It is also imperative that our suppliers are able to contact us at any time if they need additional information or if unforeseen elements disturb the respect of our quality standards.
According to your needs and the level of control the product requires, a certain number of inspections will be carried out either by a senior quality controller or by a European manager.
logistic coordination
The logistical aspect is also anticipated before the beginning of the production through a meeting with your transporter, in order to take care of the necessary formalities as soon as possible. Thanks to the geographical dispersion of our customers, our employees know the customs specificities of the major importing countries.
The unique know-how of a European organization working directly from India.