Terms and conditions - fixed price services

Conditions of sale

This document describes the terms and conditions of sale which bind IGH Agency and its customers with regard to operations such as quality inspections, factory evaluations or any other service remunerated by a fixed price.

1 Conditions of sale

1.1 Order

1.1.1 IGH Agency retains the right to refuse to carry out any order in the following situations:

1.2 Terms of payment

1.2.1 For an initial commercial deal, the payment will be carried out according to following terms:

1.2.2 The customer can make the entire payment at the time of the order. This payment allows a discount of 5% on the total price.

1.2.3 The report will only be at the customer’s disposal after IGH Agency has been paid in full for its services

1.2.4 These terms of payment can be modified at the request of the customer in the case of a regular business flow.

1.2.5 If the operation is cancelled on behalf of the customer less than 72 hours before the first inspection, the initial payments will not be refunded.

1.2.6 If the operation is postponed on behalf of the customer or for any reason unrelated to IGH Agency, the expenses resulting from this postponement will be handled by the customer.

1.2.7 In case of payment delay, a penalty of 10% will be required per month of delay.

1.3 Cancellation and refunding

1.3.1 If the operation cannot be carried out for a reason unrelated to IGH Agency (cancellation of the order…) or if the service has to be cancelled on the day of the operation because of some incorrect information provided by the customer or the supplier (production not terminated, festival, strike, curfew, riots or others), the expenditure incurred by IGH Agency will be paid by the customer.

2 Additional costs

2.1 Although IGH Agency is able to carry out its operations all over India, the fixed rates only concern operations taking place in the following states

2.2 For any operation taking place in a state other than the ones described above, a second workday can be charged, and the transportation charges (train, plane…) or other charges (hotel, restaurant…) will be added. These additional costs can also be applied in the states described above if:

2.3 For samples development, the initial fixed price includes all the coordination process with suppliers from our office in Delhi. All the additional expenses (courier, packaging…) and all the operations outside of the office will be charged according to the modalities of quality inspections, notably for man-day charges.

3 Responsibility

3.1 IGH Agency’s responsibility is to carefully consider all information provided by the supplier. Nevertheless, IGH Agency cannot be held responsible for erroneous or incomplete information provided by the inspected or audited companies, whether the error or omission is voluntary or not.

3.2 IGH Agency is responsible for the resources provided to ensure the services it took the commitment to handle. IGH Agency is committed in implementing all necessary resources described in the order.

3.3 The services of IGH Agency are carried out on the basis of the instructions provided by the customer and documents it transmitted. IGH Agency is committed to making use of the aforementioned promptly. Nevertheless, IGH Agency cannot be held responsible if the information transmitted by the customer is erroneous or incomplete. All the information provided by the customer must be transmitted at least 72 hours before the day of the inspection.

4 Confidentiality

4.1 IGH Agency and the customer make the commitment not to reveal any information concerning either of the two companies involved or the type of services provided.

4.2 IGH Agency and the customer make the commitment to respect and protect author’s rights on the products being handled.

5 Suspension or cancellation of the services

5.1 IGH Agency and the customer retain the right to suspend or cancel the services offered in the event of non-observance of the general conditions of sales defined by this document.

5.2 IGH Agency and the customer retain the right to suspend or cancel the services offered in the event of nonpayment or of bankruptcy of the one of the two parts.

Terms and conditions - Commission services

Conditions of sale

This document describes the terms and conditions of sale which bind IGH Agency and its customers with regard to operations such as quality inspections, factory evaluations or any other service remunerated by commission.

1 Conditions of sale

1.1 Order

1.1.1 IGH Agency retains the right to refuse to carry out any order in the following situations:

1.2 Terms of payment

1.2.1 For an initial commercial deal, the payment will be carried out according to following terms:

1.2.2 The customer can make the entire payment at the time of the order. This payment allows a discount of 5% on the total price.

1.2.3 These terms of payment can be modified at the request of the customer in the case of a regular business flow.

1.2.4 If the operation is cancelled on behalf of the customer less than 72 hours before the first inspection, the initial payments will not be refunded.

1.2.5 If the operation is postponed on behalf of the customer or for any reason unrelated to IGH Agency, the expenses resulting from this postponement will be handled by the customer.

1.2.6 In case of payment delay, a cumulative penalty of 5% will be required per week of delay.

1.3 Cancellation and refunding

1.3.1 If an operation cannot be carried out for a reason unrelated to IGH Agency (cancellation of the order…) or if the service has to be cancelled on the day of the operation because of some incorrect information provided by the customer or the supplier (production not terminated, festival, strike, curfew, riots or others), the expenditure incurred by IGH Agency will be paid by the customer.

2 Additional costs

2.1 Although IGH Agency is able to carry out its operations all over India, our rates only concern operations taking place in the following states

2.2 For any operation taking place in a state other than the ones described above, a second workday can be charged, and the transportation charges (train, plane…) or other charges (hotel, restaurant…) will be added. These additional costs can also be applied in the states described above if:

2.3 For samples development, the initial fixed price includes all the coordination process with suppliers from our office in Delhi. All the additional expenses (courier, packaging…) and all the operations outside of the office will be charged according to the modalities of quality inspections, notably for man-day charges.

3 Responsibility

3.1 IGH Agency’s responsibility is to carefully consider all information provided by the supplier. Nevertheless, IGH Agency cannot be held responsible for erroneous or incomplete information provided by the inspected or audited companies, whether the error or omission is voluntary or not.

3.2 IGH Agency is responsible for the resources provided to ensure the services it took the commitment to handle. IGH Agency is committed in implementing all necessary resources described in the order.

3.3 The services of IGH Agency are carried out on the basis of the instructions provided by the customer and documents it transmitted. IGH Agency is committed to making use of the aforementioned promptly. Nevertheless, IGH Agency cannot be held responsible if the information transmitted by the customer is erroneous or incomplete. All the information provided by the customer must be transmitted at least 72 hours before the day of the inspection.

4 Confidentiality

4.1 IGH Agency and the customer make the commitment not to reveal any information concerning either of the two companies involved or the type of services provided.

4.2 IGH Agency and the customer make the commitment to respect and protect author’s rights on the products being handled.

5 Suspension or cancellation of the services

5.1 IGH Agency and the customer retain the right to suspend or cancel the services offered in the event of non-observance of the general conditions of sales defined by this document.

5.2 IGH Agency and the customer retain the right to suspend or cancel the services offered in the event of nonpayment or of bankruptcy of the one of the two parts.

plants